These Website Terms & Conditions (“Website Terms”) govern your use of the Kowal and Son LLC website, including any online store, booking pages, appointment requests, deposit pages, and related online features (collectively, the “Website”). By accessing or using the Website, placing an order, submitting a booking request, or purchasing a deposit or other online product, you agree to these Website Terms.
Related Repair Terms
If you leave, ship, or authorize work on an instrument, your repair work is additionally governed by our Service / Repair Terms and Conditions, which apply specifically to repair, restoration, repad, overhaul, inspection, shipping, storage, warranty, and related bench work.
About the Website
Kowal and Son LLC (“Kowal and Son,” “we,” “us,” or “our”) operates a website related to woodwind repair, clarinet repair and restoration, used instruments, accessories, appointments, and related services.
Website Use
You may use this Website only for lawful purposes and in accordance with these Website Terms. You agree not to misuse the Website, interfere with its operation, attempt unauthorized access, or engage in scraping, automated extraction, or similar abusive activity.
Product and Service Information
Descriptions of services, products, turnaround times, and availability on the Website are for general informational purposes and may change without notice. The Website may describe repair and restoration services, used instruments, accessories, booking deposits, and related offerings, but the actual scope of repair work is governed separately by our Service / Repair Terms and Conditions and the customer’s intake/approval documents.
Appointments, Deposits, and Online Bookings
Some services may require a deposit to reserve a place in our schedule. Any deposit amount, refundability, rescheduling rules, or cancellation deadlines will be stated on the relevant booking or product page at the time of purchase. Work generally does not begin until any required deposit is received and, where applicable, the instrument arrives at our shop.
Quotes, Estimates, and Website Pricing
Any price ranges, estimates, or service information shown on the Website are informational and may not reflect hidden conditions discovered after bench inspection or disassembly. All prices are subject to change without notice, and Kowal and Son reserves the right to correct pricing or description errors, including after an order or booking request is submitted; if a material error affects an order, the customer will be contacted to confirm, revise, or cancel it.
Purchases and Payment
Payment for deposit products, used instruments, accessories, and other online purchases is due at checkout unless otherwise stated. For repair services, final payment is generally due upon completion and before pickup or return shipment unless different terms are stated in writing. Applicable taxes will be collected where required by law.
Used Instruments and Accessories
Any terms specific to the sale of used instruments, accessories, restocking fees, or return eligibility may be stated on the relevant product page, order confirmation, refund/returns policy, or separate written agreement. Condition descriptions for used instruments are made in good faith, but used instruments may show normal signs of age, use, cosmetic wear, or prior repair unless expressly stated otherwise.
Intellectual Property
All Website content, including text, photos, logos, graphics, media, service descriptions, and product descriptions, is owned by Kowal and Son LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, republish, or commercially reuse Website content without prior written permission.
Third‑Party Services and Links
The Website may use or link to third‑party platforms, including payment processors, scheduling tools, shipping providers, maps, or social media. Kowal and Son is not responsible for the policies, availability, or independent acts of third‑party providers, and your use of those services may also be governed by their own terms and policies.
Disclaimer of Website Information
Website content is provided for general information only and does not guarantee that a particular repair, instrument, product, or service is suitable for your needs. Information on this Website does not create a guarantee of outcome, tone, cosmetic result, turnaround time, or availability.
Limitation of Liability
To the fullest extent permitted by law, Kowal and Son LLC will not be liable for indirect, incidental, special, or consequential damages arising out of or related to use of the Website, online bookings, online purchases, or reliance on Website content. Our total liability for any Website‑related claim will not exceed the amount, if any, that you paid to us in connection with the specific online transaction giving rise to the claim.
Privacy and Related Policies
Use of the Website is also subject to our Privacy Policy and any other posted policies incorporated by reference, including shipping, returns, and refund policies where applicable.
Governing Law and Venue
These Website Terms are governed by the laws of the State of Florida. Any dispute arising from or relating to the Website or these Website Terms must be brought in the state or federal courts located in or serving Alachua County, Florida, and you consent to jurisdiction and venue there.
Changes to These Website Terms
Kowal and Son may update these Website Terms from time to time. The updated version becomes effective when posted to the Website, and continued use of the Website after posting constitutes acceptance of the revised version.