Refund & Return Policy
Effective Date: March 25, 2026
Kowal and Son LLC – Gainesville, Florida
Phone: 352-327-8352 | Email: kowalandson@gmail.com
Used & Refurbished Instruments
We stand behind every instrument we sell. All used and refurbished clarinets sold by Kowal and Son LLC have been fully serviced, play-tested, and accurately described on our product listings.
Contact us within 14 days of delivery to request a return. The instrument must be returned in the condition in which it was delivered, with all included parts and accessories. You are responsible for arranging and paying for return shipping. We recommend a trackable, insured service.
After we receive and inspect an eligible return, we will refund the amount you paid for the instrument, excluding the original outbound shipping charge. Original outbound shipping charges are non-refundable. We do not deduct an additional restocking fee. The refund will be issued to your original payment method within 5–7 business days after inspection.
If the instrument arrived damaged or was materially different from its description, contact us before shipping it back. We will address those situations separately under our damaged-shipment and return policies.
If an instrument purchased from us is lost or damaged during shipping that we arranged, contact us promptly. We will work with the carrier and provide an appropriate replacement, repair, or refund, subject to the instrument’s availability and the circumstances of the claim. Please retain the instrument and all packaging if it arrives damaged.
Repair & Service Work
Completed repair and refurbishment services are not refundable solely because the work has been completed. If you have a concern, please contact us promptly so we can inspect the instrument. Our 90-day workmanship warranty remains available for covered defects even if you contact us more than seven days after pickup or delivery.
Exceptions
We cannot accept returns on instruments that have been damaged after delivery, modified, or played extensively beyond a reasonable trial period. If an instrument arrives damaged due to shipping, please document the damage immediately and contact us — we will work with you to resolve the issue.
Contact Us
For any questions about a return or refund, please reach out directly:
Kowal and Son LLC
Gainesville, Florida
Phone: 352-327-8352
Email: kowalandson@gmail.com