Privacy Policy

Effective Date: March 25, 2026
Kowal and Son LLC – Gainesville, Florida
Phone: 352-327-8352 | Email: kowalandson@gmail.com

Information We Collect

When you place an order, schedule an appointment, or contact us through our website, we may collect the following information:

Name, email address, phone number, and mailing address
Payment information (processed securely through our payment processors — we do not store card numbers)
Details about your instrument and service request
Website usage data collected automatically via cookies (browsing behavior, pages visited)

How We Use Your Information

We use your information solely to:

Process and fulfill orders and service appointments
Communicate with you about your order, instrument, or repair status
Improve our website and services
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed through secure, PCI-compliant payment processors (WooPayments / PayPal). We do not store your credit card or payment details on our servers.

Cookies

Our website uses cookies to maintain shopping cart functionality and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function properly as a result.

Data Retention

We retain your order and contact information for as long as necessary to fulfill our services and comply with applicable laws. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to access, correct, or request deletion of any personal information we hold about you. To exercise these rights, contact us at kowalandson@gmail.com.

Contact Us

Kowal and Son LLC
Gainesville, Florida
Phone: 352-327-8352
Email: kowalandson@gmail.com